DO I HAVE TO REGISTER TO PLACE AN ORDER?
Nope! Just go ahead and check out if you don't feel like registering :)
BUT ARE THERE BENEFITS TO REGISTERING?
Of course! It's totally free, and you can:
When you register you will receive 25% your first purchase plus free shipping
Place an order with just a few clicks (no filling out your details every time)
Check your order status and history anytime you want
And keep items in your shopping bag so you don't have to re-select them next time
(But just so you know, the things in your cart aren't saved and can still sell out!)
SO HOW DO I DO IT?
It’s super fast. All you have to do is:
Click the ‘Register’ button on the right-hand side
Fill out all your info
Check the box if you’d like to receive special offers from us (and trust us, you do!)
And press ‘Create’
The email address you provided will be the username you use to log in. Easy, right?
THIS ITEM WON’T ADD TO MY SHOPPING CART.
The bad news is it is most likely sold out. If you are still seeing the item, we are probably in the process of removing it
from the site. But the good news is we do receive restocks from time to time, as well as new items daily, so make
sure you keep checking back. You can also sign up to receive a restock notification if an item does return! You’ll see
an area to enter your email if you come across a sold-out item.
I HAVEN’T RECEIVED ANY CONFIRMATION EMAILS. WHAT’S UP WITH THAT?
Sorry about that! It’s possible the email went straight to your bulk/spam folder, or we may have an incorrect email
address on file. But no worries, just contact Customer Service at firstname.lastname@example.org and we will verify whether
your order was placed and re-send any confirmation emails
HOW DO I CHECK THE STATUS OF MY ORDER?
Let us count the ways!
Once your order has been sent out, your initial email confirmation will update to show a ‘Shipped’ status and include
a tracking number if applicable
You will also receive a separate shipping confirmation email with the same information
If you are a registered member, you can also select ‘My Account’ and check your order status under the ‘Order
I PLACED MY ORDER ON THE SUNDAY OR LONG WEEKEND WITH EXPEDITED SHIPPING.
WHY HASN’T IT SHIPPED YET?
All orders received on weekends are processed the following business day, so sit tight. We’re gonna get it out as
soon as we can!
So sorry about that! Here are some steps we recommend trying first:
Confirm that the correct shipping address was entered at checkout
Search your property thoroughly (sometimes the carrier will place packages in discreet locations for your security)
Check with your neighbors to make sure no one is holding the package for you
If you still haven’t found it, please contact Customer Service within 10 days of the original quoted delivery date at
(718)998-2695, Monday through Thursday between 9AM and 5PM, Friday till 2 (EST), so that a representative may
begin a lost/missing package investigation with the delivery company. Resolution of the matter could depend on the
results of said investigation
I PAID FOR EXPEDITED SHIPPING TO CANADA, AND IT’S BEEN 7 DAYS. WHY ISN’T MY
Orders to Canada are shipped via United States Postal Service and Canada Post. Standard orders can take 2 to 4
weeks to arrive. Expedited orders generally take 5 to 7 days to arrive, but those dates cannot be guaranteed because
of possible delays in customs. If a customs number was included in your shipping confirmation email, that could be a
useful reference when tracking your package or trying to obtain additional information from customs.
DO YOU ACCEPT RETURNS AND EXCHANGES?
Yes! Items can be returned for a refund or an exchange as long as:
It is within 30 days of the ship date (returning package must be postmarked as so)
The merchandise has not been worn, washed, or altered in any way
Unfortunately, we are unable to return opening stocking or shells due to hygiene reasoning
HOW WILL I KNOW IF MY RETURN HAS REACHED YOU?
We don’t know whether a package has been received by our warehouse until it is ready to be processed, so we
definitely recommend shipping your item(s) back to us with a tracking number. That way you can watch your return
and know exactly when it is delivered!
HOW WILL I KNOW IF MY RETURN HAS BEEN PROCESSED?
We’ll make sure to send you a confirmation email. If you haven’t received one yet, just remember that returns and
exchanges generally take 7 business days to complete. Here’s where that tracking number comes in handy again! If
you know when your package will be delivered, you can figure out the approximate time frame of when it will be
processed too :)
I TOOK OFF ALL THE TAGS AND THREW AWAY THE SHOE BOXES. CAN I STILL RETURN
Definitely, as long as the merchandise has not been worn and still meets the 30-day return policy. But please note
that all products returned without their original tags may be assessed a 10% restocking fee
DO YOU SHIP INTERNATIONAL?
Yes we do. Since they have to go through Customs we are not responsible for any duties
and fees, we do not exchange or credit goods shipped out of USA. For all international
orders, shipping prices will be determined at checkout.